CONDITION OF RETURN AND EXCHANGE / GENERAL INFORMATION

We accept return for exchange of defective or incorrect merchandise that is unwashed or unworn within 30 days of the receipt of your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 To start a return, you can contact us at info@2xu.my with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@2xu.my.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As we are unable to provide a direct exchange, refund in the form of Store Credit will be made within 14 working days after receiving the returned items, which you can then use to make a new purchase.

  • Shipping charge is non-refundable.
  • A handling charge of RM3.00 will be deducted from the refund amount.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.